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Ecavix Frequently Asked Questions (FAQ)

Providing our global partners and clients with crystal-clear answers regarding the technical specifications, pricing models, certifications, and customization services for Ecavix LiFePO₄ batteries. This section is designed for efficient, project-critical information access.

Technology & Safety: Ecavix Core Advantages

What is the BMS, and how does it ensure system safety? +

The BMS (Battery Management System) is the core intelligence of the Ecavix battery pack. It monitors critical parameters such as cell voltage, current, and temperature in real-time. It provides rigorous protection against overcharge, over-discharge, short circuits, and thermal events, ensuring the battery operates safely and reliably under all conditions through intelligent cell balancing.

What cell technology does Ecavix use and what is the cycle life? +

We exclusively use **Automotive-Grade A LiFePO₄ (Lithium Iron Phosphate) cells**. This chemistry provides superior thermal stability, inherent safety, and an ultra-long cycle life of **over 6000 cycles** at 80% Depth of Discharge (DOD), guaranteeing long-term performance and reliability for your ESS investment.

What is the safe operating temperature range for the Rack Mount series? +

Our Rack Mount batteries are engineered for robust performance. The recommended operating temperature range for discharge is typically **-20°C to 60°C**, and for charging, it is **0°C to 45°C**. The intelligent BMS will automatically limit current or shut down the system if temperatures exceed safe limits, ensuring cell integrity.

What is the casing material and IP rating of the modules? +

The modules utilize a durable metal casing designed for 19-inch rack mounting, optimized for heat dissipation and robust protection. The standard Rack Mount series carries an **IP20 rating**, suitable for indoor installation within a controlled cabinet environment. For specific outdoor applications, please contact us for specialized enclosure solutions.

Compatibility & Deployment: Seamless Integration & Flexibility

Which major inverter brands are the Rack Mount series compatible with? +

Our smart BMS features built-in **CAN/RS485 communication protocols** compatible with the vast majority of industry-leading inverter brands, including but not limited to Victron, Deye, Growatt, Solis, SMA, and more. This ensures true plug-and-play functionality, centralized management, and system integration. Specific compatibility lists are available upon request.

Is the system capacity flexible and scalable for large projects? +

Absolutely. The Ecavix Rack Mount series is designed for modular scalability. You can easily parallel up to **16 or more modules** (e.g., 5.12kWh modules) to expand your system capacity from single-digit kilowatt-hours up to hundreds of kilowatt-hours, perfectly meeting the demands of large commercial or industrial ESS projects.

Can I mix modules of different capacities (100Ah, 200Ah) in one system? +

For optimal performance, longevity, and communication stability, we highly recommend **not mixing** modules with different Amp-hour (Ah) ratings (e.g., 100Ah and 200Ah) within the same parallel group. All modules in a single system should be of the same capacity and model number.

Procurement & Customization: Partnership & Order Process

Do Ecavix batteries hold international certifications? +

Yes. All our products undergo stringent quality control and hold major global certifications, including **UL, CE, IEC 62619, FCC, UN38.3** (for transport), and more. These credentials affirm that our products comply with the highest international safety and quality standards for deployment and sales worldwide.

Do you offer customized battery solutions (OEM/ODM)? +

We welcome OEM/ODM partnerships. Our customization services cover comprehensive modifications, from cell configuration optimization, proprietary BMS firmware development, specific inverter protocol adaptations, to bespoke enclosure dimensions and connector designs, ensuring a perfect match for your unique project specifications and branding.

What is the Minimum Order Quantity (MOQ) and lead time? +

For standard models, the MOQ is generally **10 units** per capacity model. Lead times vary based on order size and current production capacity, typically ranging from **4 to 6 weeks** after confirming the deposit and final specifications. For large project orders or customized solutions, please consult our sales team directly for a precise quote and timeline.

Warranty & Service: Our Commitment to Reliability

What is the warranty period for Ecavix products? +

We provide an industry-leading **10-Year Limited Warranty**. This confidence stems from our use of high-quality Grade A cells and advanced BMS technology, ensuring long-term reliable performance and maximum return on your investment over the system’s operational lifetime.

What kind of technical support is available post-sale? +

We offer multi-tier technical support for our partners, including professional pre-sales system design consultation, detailed installation guides and manuals, remote BMS diagnostics, and over-the-air firmware update services. Our multilingual technical team ensures efficient and timely support for clients globally.